CeCe's Creations

Frequently Asked Questions

How To Change Wax Melts?
To change over wax melts in your burner, the best way I personally find it to put a tealight under your burner for about a minute or so and then the wax disc should just pop out whole once that has done follow the next step to the right. If You have an electric burner it works exactly the same way just switch your burner on and leave for a minute or so then it will pop out whole.
How To Clean Your Burner Dish?
To clean your burner dish simply use a damp cloth wipe only the dish area of the burner and then dry using kitchen roll. Do not use baby wipes, cleaning wipes or any other abrasive products to clean your burner with as this can cause a chemical reaction with the fragrance oil within the wax melt. Do not put your burner in the freezer either as this can damage your burner!
Which Tealight To Use?
All burners should be at least 10cm that is from the tealight to the bottom of the burner dish well. Any smaller can cause the wax to become to hot which then will cause a fire hazard. The correct all round tealight is an unscented 4 hour tealight, the 8 hour tealights are not suitable for wax melting and should not be used. Please make sure that the tealight you use are unscented.
Wax Melt Safety
Remove all packaging and place wax melt in the well of your burner. Use one unscented 4 hour tea light or approved electric warmer suitable for wax melts. Place burner on a flat heat resistant surface. Burners need ventilation so do not place your burner close to a wall. Keep away from draughts, curtains and any other furnishings. DO NOT ADD WATER. THESE ARE NOT TO BE CONSUMED. Keep out of reach of children and pets. Do not move whilst list, never leave burner unattended when lit. If accidental consumption occurs please seek immediate medical advice and attention.
Why Has My Glitter/Mica Sunk?
This is completely normal!! To get the effect we make where the wax melts are as they call ‘dancing’ or making a wax pool we use certain colours or powders aka mica. Once your melt has finished melting and the ‘dancing’ has stopped it will begin to sink to the bottom. To make it start dancing again use a lollypop stick, toothpick or anything that is a non sharp object and give it a good stir to make the dancing happen again! This will not affect he scent at all it is only for looks to you don’t need to stir your wax constantly.
Sizzler Safety
Remove all packaging; put 2 teaspoons of your sizzlers into the well of your burner. Use one unscented 4 hour tea light or approved electric warmer suitable for wax melts. Place burner on a flat heat resistant surface. Burners need ventilation so do not place your burner close to a wall. Keep away from draughts, curtains and any other furnishings. DO NOT ADD WATER. THESE ARE NOT TO BE CONSUMED. Keep out of reach of children and pets. Do not move whilst list, never leave burner unattended when lit. If accidental consumption occurs please seek immediate medical advice and attention.
Carpet Freshener Safety
Always test on a small area of your carpet first. Shake on to your carpet leave for approximately 20 minutes and then vacuum up. Once all carpet freshener has been vacuumed up please ensure that that you clean your vacuum and it’s filters to prevent any blockages. Keep away from children; If accidental consumption occurs please seek immediate medical advice and attention. 
Vacuum Pads
To use simply empty your vacuum filter/bag. Remove all packaging and place the pad into your vacuum bag or filter. Do not place on or near any painted or varnished surfaces. Keep away from children and pets. Always wash your hands after set up and if liquid gets on your hands. Keep away from your eyes. If accidental consumption occurs or the pad comes into contact with eyes please seek immediate medical advice and attention.
Air Fresheners
To use simply remove all packaging place in appropriate place in your car that will not obstruct your view whilst driving or for wardrobe use simply place on the hanging rail. Do not place on or near any fabrics, painted or varnished surfaces. Keep away from children and pets. Always wash your hands after set up and if liquid gets on your hands. Keep away from your eyes. If accidental consumption occurs or the pad comes into contact with eyes please seek immediate medical advice and attention.
Open Box Service
This service allows you to repeatedly add to you order and we will put it all to one side for you. You will still order as normal but instead of selecting a postage option you will select 'add to open box' at the shipping stage of your order. This service allows you to save on postage costs on orders. When you are ready to have your items sent to you please place your final order and at the payment stage select 'close open box'. 
Turnaround Time
We do try and work as a quickly as possible! Our normal turnaround is 5-7 days for dispatch however this could be longer please check our Facebook or announcement at the top of the website for more info on longer turnaround times!
Custom Orders
We are willing to take on custom orders providing we are given the enough notice to do them. If there is a specific scent you would like which is not already listed then please contact us and we will try our very best to accommodate you. The turnaround for custom orders we need a minimum of 3-4 weeks for dispatch for these because we will have to order the resources in for these to be fulfilled.